Quality POLICY


At Quality Management Australia (QMAus), we are dedicated to delivering products and services that meet the highest standards of quality and customer satisfaction.

Our adherence to the ISO 9001 Quality Management System (QMS); which is part of the Business Improvement Management System; ensures that we continuously improve our processes and performance, striving for excellence in everything we do.

Customer Focus

We prioritise the needs and expectations of our customers. By understanding and responding to their requirements, we aim to exceed their expectations with every interaction

Continual improvement

We are committed to the ongoing enhancement of our processes, products, and services. Through regular evaluation and feedback, we seek to identify opportunities for improvement and implement effective solutions.

Employee Engagement

Our employees are our greatest asset. We foster a culture of collaboration, accountability, and professional development. By empowering our team with the necessary tools, training, and support, we ensure they contribute to our quality objectives..

Process Approach

We utilize a process-driven approach to achieve consistent and predictable outcomes. By managing our activities as interrelated processes, we enhance efficiency and effectiveness across all levels of the QMAus.

Risk Based Thinking

We proactively identify and address risks and opportunities that could impact our quality objectives. This proactive approach helps us mitigate potential issues and capitalise on opportunities for growth and improvement.

Compliance & Standards

We adhere to all relevant laws, regulations, and industry standards. Our commitment to ISO 9001 ensures that our quality management system is aligned with international best practices.

Internal Customers

We believe in creating a positive and productive work environment. Our ISO 9001 policy ensures that our internal processes are efficient, effective, and aligned with our quality goals. This enables our team to deliver exceptional value to our customers and stakeholders.

External Customers

Your satisfaction is our top priority. Our commitment to ISO 9001 means that you can trust in the quality and reliability of our products and services. We continuously strive to meet and exceed your expectations, ensuring a positive experience with every interaction.

Our Stakeholders

We recognise the importance of maintaining the trust and confidence of our stakeholders. Our ISO 9001 quality policy demonstrates our dedication to transparency, accountability, and excellence. By upholding these principles, we ensure sustainable growth and long-term success for our organisation.

ISO Certified

We are proud to announce that Quality Management Australia is ISO 9001 certified; on the very system we implement to our clients.

This certification is a testament to our unwavering commitment to quality and excellence. It reflects our adherence to the highest standards and our dedication to continuous improvement. Our certification is not just a document – it is a proof that we walk the talk, delivering on our promises to our customers, employees  and stakeholders – everyday.


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Sunshine Coast

Almost all quality improvement comes via simplification of design, manufacturing… layout, processes, and procedures