FAQ

Implementing management systems can be challenging, but our comprehensive guide to management systems FAQs will help streamline the process and enhance efficiency.

What are the steps to take to certify for Quality Management?

The journey for certification to ISO9001:2015 – Quality Management (and ISO14001 – Environmental Management and ISO45001 – OHS) starts with purchasing the relevant International Standard.  

The organisation then develops their systems to address the 10 sections of the Standard including developing forms and registers to manage those areas requiring data capture such as Internal Audits, Non-conformances and Management Reviews to name a few areas. 

Once the system has been developed, the business will capture the relevant data to populate the system, develop procedures where required in the Standard or for the internal benefit of the business.  When the organisation feels confident, they have met the requirements of the Standard, they will then apply to a 3rd party certifying body to commence the certification process. 

The 3rd party certification commences by making an application to the Certifying Body. The cost for the application is usually around $1500.  The audit process comprises two stages, Stage 1 and Stage 2. 

The Stage 1 audit is used to review the system and ensure the business is starting to use the system. The number of employees in the organisation dictates the length of the audit. Generally, a Stage 1 audit for an organisation with 10-15 staff would be 1-2 days (certifying body daily rates typically between $1500-$2000 per day).  

The Stage 2 audit is used to ensure the business has objective evidence supporting the way it conducts its business aligned to the International Standards. Again, the number of employees in the organisation dictates the length of the audit. Generally, a Stage 2 audit for an organisation with 10-15 staff would be 1.5 -2.5 days (certifying body daily rates typically between $1500-$2000 per day).  

Once the Certifying Body has completed the audit, they will make recommendations for the issuing of the certificate. Once approved the business can display the associated Certification Body “marks”. The cost of registration and issue of the certificate is typically ~$1200.  If Major Non-conformances are identified, these nonconformances will need to be addressed before certification can occur (at additional costs). 

The annual surveillance is a requirement of the International Standards. The Certifying Body will conduct an audit of the business approximately 11 months from the date of certification. They will advise the timeframe for the audits. Costs associated with the audit include Auditor costs ($1500-$2000 per day and generally for 1 – 2 days depending on the size of the business) plus the annual registration fee (~$1200). 

Why does the cost of implementing a Quality Management System vary so much between consultants?

There are many ways of implementing a management system. You may have seen quotes from $5,000 to well over $100,000! 

Manual Systems 

Manual systems are created using general templates that are not necessarily aligned to the way you do business. This approach is easy for some consultants to “create” a system that they state will assist in obtaining certification. We have seen in our experience that the initial costs for such systems invoke many hidden costs beyond the initial purchase costs. Some costs include:  

  • Significant Staff training costs to enable implementation of manual system. 
  • Loss of staff productivity while implementing a template based or manual system 
  • Updating manual procedures and forms is time consuming 

It is well known that companies using manual systems have documents on the shelf gathering dust that nobody uses, manual forms that promote antiquated and outdated process and onerous preparation for annual audits. 

Dedicated system  

Dedicated systems are designed and built specifically to manage the standards for which they are designed. They become a tool that is additional to your current business tools. Because these systems are purpose built, they are often sold with ongoing maintenance costs and huge annual fees (some systems have fees in the order of $100,000s. They do just one thing, manage your Quality System!    

The cost of using a dedicated system for small and medium business (SMB) is prohibitive and generally requires the support of a dedicated Quality Management department 

Solution based systems 

Solution based systems are not just about achieving certification, they are about improving the business and being an integral component of the daily routine.

Solution based systems provide added features such as Document management, team collaboration, planning tools enabling greater opportunities for growth and teamwork. 

We provide a solution that is accessible anywhere and, on any device, and being totally paperless is environmentally friendly. 

How long does it take to have a solution up and running?

If a company opts for the manual templated option, the time to achieve certification could take 6 to 12 months and consume many hours of your employee’s time and cause lost productivity increasing the overall cost of implementation. 

How long before we can achieve certification?

With us, you will be up and running with your customised system in place in days not months and the results are 100% guaranteed.  The start of the certification journey can commence from day one! 

How long will my staff be taken away from their primary job? I just don't have time to waste as we are so busy!

When working with manual systems, staff involvement is high as they work with some consultants. This reduces the time they should be spending on their primary tasksMany consultants work on an hourly rate therefore the longer they spend on the project the better it benefits them.   


We spend minimal face to face time with management and staff because we have developed a solution consisting fast paced interactive sessions achieving maximum understanding of your business in the shortest timeframe. Our solution is fixed priced and outcome focussed.  

Why Choose Our Certification Solution?

Your business deserves a certification solution that not only guarantees certification but also enhances efficiency and productivity. Let us help you achieve your ISO certification journey smoothly and with confidence.

We have a very limited understanding of International Standards and ISO and Quality. How will we know what we are required to do before we are audited?

The lack of knowledge in understanding the requirements of the International Standards and the process involved in developing the system to support the Standard is often outside the realm of most businesses.   Furthermore, low cost solutions are not designed to help educate your employees or assist in the culture change required to operate under a quality management environment

We see ourselves as educators and champions of Business Improvement and we enjoy passing on this knowledge as we work with you and your team to implement your solution. 

We are only new to the whole Quality Management process and feel we will fail the audits because we are only newbies?

Companies who look to the low-cost option find this perception to be a reality and often fail the Stage 1 auditLow cost options don’t include support during the audit process and don’t offer the option for ongoing support beyond the certification.

We know from our 12 years of working with our clients that the most stressful part of the certification process is going through the Stage 1 and 2 audits. We attend these audits and we can address those “sticky” questions often asked by the auditor.   

Audits become STRESS FREE! 

   

What should you know about your investment?

A report commissioned for the UK Chartered Quality Institute and Chartered Management Institute found that for every $1 invested in a Quality Management System: 

  • Costs were reduced by $16  
  • Revenues were increased by $6 
  • Profits were increased by $3 

Furthermore, the report stated that the average Return on Investment (ROI) across a sample of 830 businesses was 19:1. 

What should you know about your investment?

A report commissioned for the UK Chartered Quality Institute and Chartered Management Institute found that for every $1 invested in a Quality Management System: 

  • Costs were reduced by $16  
  • Revenues were increased by $6 
  • Profits were increased by $3 

Furthermore, the report stated that the average Return on Investment (ROI) across a sample of 830 businesses was 19:1.